Every jewel is handcrafted to order so please allow 5-7 days for your piece to be made before it is shipped to you from our studio based in Bangkok, Thailand.
All international parcels are sent via FEDEX (express, tracked and insured) from Bangkok, Thailand. We will provide tracking numbers as soon as the package is ready to ship. Please make sure the postal details entered are correct.
Estimated delivery time worldwide for all parcels is 2-4 business days.
If you require delivery of a piece by a certain date, we will always do our best to accommodate you and have your jewel delivered to you in time. Please contact us at firstname.lastname@example.org before placing your order so that we can confirm and meet your deadline.
If you encounter issues with your order please get in touch with us as soon as possible.
Taxes, customs and duty
Buyers are responsible for any duty, import or customs charges that you may incur for packages coming from Bangkok, Thailand. Please be informed of your country's policies before placing your order, these are in no way controlled by Joy Roze Fine Jewelry and are the responsibility of the buyer upon delivery.
Contact us within 24 hours of placing your purchase to request a cancellation.
We are happy to offer a 14-day no questions asked returns policy. If you aren't satisfied with your purchase please contact us within 14 days from the date of delivery to request a return and full refund. We will provide you with the next steps on how to send your item back to us.
Please contact us for more information at email@example.com
Conditions of returns: Buyers are responsible for return postage costs and the item(s) must be returned in its original condition with all original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Duty and import taxes are non-refundable.
We reserve the right to refuse any returned packages we deem as not in sellable condition, damaged, altered or used. Custom and personalised orders will be assessed case-to-case, we want you to be happy with your purchases and will do what we can to make that happen.
All of our jewels come with a lifetime guarantee and if you find that your ring doesn't fit and needs to be resized we are happy to resize it free of charge. You will need to pay for the shipping costs only, contact us to initiate the process.